Customs Retainer Services

Customs Retainer Services are aimed at assisting clients by consulting at short notice. This service applies to large Import & Export Operations. It also applies to Clearing & Forwarding Agents.

This is a “well oiled” service offering. In other words, we have saved our clients millions in penalties, shipment delays and other risks.

We assist operational staff with technical Customs queries. Importantly, we provide referencing to source documents, with extracts often relayed (by your staff) to your clients.

Because of this, staff are in a position to make decisions with confidence. They also look professional.

Examples of Daily Queries

Here is a non-exhaustive list of examples:
  • Customs Tariff
  • Tariff Queries
  • Literature
  • Valuations
  • Commercial Invoicing
  • Calculations of Values, Duties & VAT
  • Supplier Discounts
  • Goods Supplied Free of Charge
  • Rules of Origin
  • Trade Agreements
  • Origin Certificates
  • Rebates, Refunds, Drawbacks
  • Anti-Dumping
  • Dual Clearances
  • Substitutions
  • General Clearing Procedures
  • Cross Border Procedures
  • Penalty Procedures
  • Appeals Procedures
  • Transit Produces
  • Bond Procedures
  • Bonded Carriers
  • Temporary Imports
  • Re-Export and Returns
  • Personnel & Household Effects
  • Code 70707070
  • Registration and Licensing.

Service Offering

Our clients all have different business models with different modus of operandi. Therefore, some consult with us per Branch or per Business Unit, independently of one-another. Others engage with us Nationally.

Staff engage or escalate business problems on a daily basis. Therefore, we respond at relatively short notice with concise answers.

Non-Disclosure Agreements

Non-Disclosure Agreements are signed prior to the start of any Service Agreement. In addition, The Customs Hub are happy to comply with any vendor onboarding procedures required.

Clients often require us to undergo vetting procedures, and signing contractual arrangements.

The Customs Hub are a fully registered (Pty) Ltd with a taxpayer and VAT registration number.

We also have a large Professional Indemnity cover giving you peace of mind.

Customs Knowledge and Experience

Please visit our About page for more information about The Customs Hub.

Also visit Our Compliance page for information about our certifications.

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